4POINTS ACADEMY & IQUEST
TERMS & CONDITIONS
ENROLLMENT, TUITION & CANCELLATION POLICIES
Academic Year Enrollment - All 4PA-IQuest afterschool program enrollments (inclusive of MindQuest, tutoring, classes, etc.) are for the entire 2019-2020 Academic year, which follows the Leander ISD calendar (Thursday August 15, 2019 to Thursday, May 28, 2019). The afterschool program schedule is separated into a Fall term (beginning August 15 and ending December 20, 2019) and a Spring term (beginning January 7, 2020). All enrollments at the end of the Fall term (December 20th) are automatically rolled-over to the Spring term in January. Enrollments are ongoing, on a rolling basis, and can be started at any time during the school year or summer.
Summer Enrollment & Camps - Unless expressly stated otherwise, all policies and terms provided herein are fully applicable to enrollment in summer programs and/or special programs during other vacation periods. Additional/Different policies may be promulgated for specific programs, and those additional policies govern the enrollments for those programs.
Registration Fees - A non-refundable registration fee of $50 per class or $100 per MindQuest is due and payable at the time of registration with the program. A discount and/or waiver of the registration fee may be provided during periods in which we provide an enrollment special or other special offers. Kindly inquire whether there is an applicable registration fee discount.
Tuition Payments - Tuition is billed on a 4-week cycle, in advance of the classes. Following the initial tuition payment at registration, additional tuition payments will be automatically billed at each four-week interval. Parents should expect to have a tuition payment each 4 week period. However, each end of term tuition payment shall be pro-rated based on the number of weeks (or class periods) remaining in the term.
Length of classes - Typically, our classes are approximately 55 minutes in duration. Extended 85-minute classes can also be scheduled at a 50% higher fee than a regular (55min) class fee.
Class Designation Based on Enrollment - Our Class Designations are as follows:
- Group classes (a minimum of 3 students with open enrollment) – offered at a 1st billing level
- Semi-private classes (2-3 students) - offered at a 2nd billing level
- Private tutoring – offered at a 3rd/4th billing level, with level based on subject and instructor
Initial class designations are provided prior to the start of the Term(s), but the designation can be modified - based on the number of students enrolled for the particular class at the start of the class and at each billing period during the academic year. A group or semi-private class “makes” when the required minimum number of students have enrolled (3 students for a group class or 2 students for a semi-private class). Parents who request a group class will be charged a group class rate during the initial months of registration. If a class fails to have the required minimum of students at any point during the term, the parents will be contacted about the class enrollment status and be given an opportunity to continue the class at the next higher billing level (i.e., group class coverts to a semi-private class and semi-private class converts to a private tutoring class) at the next billing cycle. If parents do not agree to move to the next billing level, the class may be canceled for the next term.
*Multiple Class & Sibling Discounts: With the exception of MindQuest enrollment, private and semi-private tutoring classes and classes hosted by a third-party vendor (e.g. Playwell), you are entitled to receive a 10% discount on the second group class when registering a child for more than one class OR registering siblings for the same class. In this instance, the first, highest-priced class will be charged at full price and the subsequent single class will receive a 10% discount automatically deducted at checkout. Please make sure that you register for all the classes at the same time to receive the discount. Should you encounter any issues, please contact us and we will make any necessary adjustments.
4Points Academy and IQuest contract with a third-party shuttle provider to provide shuttle services to children who attend our after-school care program, MindQuest. The shuttle runs from the three (3) Steiner Elementary Schools. Shuttle selection is included with several of the MindQuest registration options. Limited shuttle services may be made available to students who register for individual classes at the Center. Parents will need to select the shuttle option during class registration. Shuttle pick-up is provided at the end of the school day on full academic days only. No shuttle service is provided for early release days. Parents electing to use the shuttle must complete and sign a shuttle permission form prior to their child using the shuttle. The shuttle service is an independent service and concerns about the shuttle can be given directly to the shuttle owner. In limited situations, if there are problems with the shuttle, an IQuest staff may perform the pick-up of the kids, pursuant to the authorization provided in the permission form. Parents who agree to utilize the shuttle releases 4PA-IQuest from any liability that may arise from activities related to their child being transported on the shuttle. (see third party shuttle policy below)
Notification of School
Parents are required to inform the school administration that their child is scheduled to be picked up from school by the designated shuttle and/or by specific IQuest staff named on the permission form. For the 2019-2020 academic year, the third-party shuttle provider is Goddard School Shuttle.
No Cancelation or Refund
The third-party shuttle provider bills for the shuttle at the beginning of the billing period. There are no refunds for missed shuttle days. Parents are reminded that the shuttle agreement is a binding contract and that no refunds or credits are provided for missed days of school or days in which the student does not take the shuttle.
We require a billing profile to be set up for each account with a current credit card. We accept all major credit cards - Visa, Mastercard, Amex and Discover cards. For semester long courses, a first 4-week tuition will be automatically billed to the credit card that you have authorized on file during the registration and then prior to the first week of each of the following 4-week cycles. You will receive an email confirming the transaction. We charge for any additional fees (e.g., book fees, shuttle fees, supply fees) at the same times as the tuition, as a single transaction or multiple transactions. However, you have the option of remitting payment online via the "Make A Payment" tab for other items such as book fees. Most of these fees are due at the time of registration and collected during the processing of your registration.
For accounts that are not set up for auto-billing, please be aware that payments that cannot be processed made by the start of the 4-week class period is late, and that payment that is more than 5 days after the start of a 4-week period will be charged a late fee of $5 per day. If payment is not received by the 15th day after the start of the 4-week period, your child's attendance in the program will be suspended until the balance is settled, including full payment of the late fee ($50). A $35.00 return check fee will be charged on all checks returned by the bank, in addition to the full amount owed on the account.
ATTENDANCE & MISSED CLASSES
Consistent attendance is essential for progress. Tuition is non-refundable and no credit will be applied for classes missed by the student.
Make-ups - No makeup is available for missing a scheduled class. The following exceptions apply:
- Teacher absence or Center closure - Where a class is cancelled or postponed due to a teacher absence or Center closure, a makeup outside of the regular scheduled time may be scheduled by the Instructor/Teacher, if the student(s) is able to make the scheduled makeup class time. A credit shall be applied to the parent account for any such classes that cannot be made up by rescheduling.
- 24Hr Notice of Absence for Private Classes - Where a parent notifies the Center of an absence from a scheduled private class at least 24 hours before the scheduled class, the parent may request the teacher schedule a make-up for that private class, if scheduling permits. 50% of the class fee will be charged for the opportunity cost of the missed teacher time. However, for a semi-private class or group class, the full class fee is charged, and the teacher can, on request from the parent, provide work material for the student to pick up and complete at home.
- Group (and Semi-P) classes - No makeup is available for students who misses a scheduled group/semi-Private class. If another similar level class exists, the student may be permitted to attend the other existing class during that week to receive teacher instruction; However, the parent's account will be charged an additional $15 prep fee to account for the teacher time required to prep for that additional student to join the other class.
Illness - Students with obvious symptoms of illness, including fever, persistent cough, runny nose, nausea, etc., will not be permitted to participate in class. Parents or guardians will be notified if a student needs to be removed from class. Class material will be provided for a child who is sick. There is no refund or credit available for group and semi-P classes. Thank you for your understanding and cooperation.
CANCELLATION & WITHDRAWAL POLICY
Center cancellations: Prior to the start of any class or camp, we reserve the right to cancel that class or camp due to scheduling changes or low enrollment. We further reserve the right to re-offer a group class as a semi-private class or private class to the enrolled students. In the event of a full cancellation by the Center, you will be refunded in full for any classes/camps cancelled. For group classes converted to a semi-private or private class, the higher per class fee will be charged, with notice to and agreement from parents.
Withdrawal and cancellation policies for Partner Programs may differ and will apply to cancellations from those classes/camps.
Cancellation & Change fee before class: For 4PA-IQuest programs, there is no refund for cancellations within 14 days of the start of the camp/class. All changes or cancellations requested outside of the 14-day period before the class begins will incur a $50 non-refundable processing fee.
Camp Cancellations: There is no refund on camp registrations. All changes or cancellations requested on a camp enrollment will incur a $50 non-refundable processing fee. For enrollment cancellations, a credit of the paid tuition, less the $50 cancellation fee, will be applied to the parent’s account. That credit can be used for a 12 month period towards another camp or class offered by 4PA-IQuest.
Cancellations after class begins: There is no refund once a class starts. A thirty (30) day advanced notice (in writing) is required to cancel an enrollment in (or withdrawal from) any ongoing class, and the cancellation is effective on the 1st day of the following month after the 30 days have elapsed. No refund will be issued if the cancellation request is not timely received and the account will be charged for the next full month of classes.
For the avoidance of doubt, a written notice must be received (email shall suffice) by or before the last day of the current month in order for the cancellation/withdrawal to be effective after the end of the following month. For example, cancellation notice must be received by November 30th to be effective for January 1st.
- If the cancellation notice is received after November 30th, example, December 1st, then the cancellation will not be effective until February 1st.
- A $50 cancellation fee will be applied for any cancellations/suspensions requested before the end of the academic year (regardless of the written notice being provided)
Suspension - Our program does not support suspension of enrollments. A request for suspension will be treated as a cancellation, will be processed according to the 30-day notice requirement and be subject to the early cancellation fee. See Cancellation Policy.
All children who enter our facility are expected to engage in positive behavior and use appropriate language when interacting and/or communicating with the Teachers, Guides, and other students at the Center. We reserve the right to remove/suspend/expel/dismiss from a class/camp/Quest and/or from our Program any student who is disruptive and/or disrespectful and who refuses to stop being disruptive/disrespectful after being asked to. We further reserve the right to implement disciplinary actions, up to and including dismissing a student whose conduct is dangerous, illegal, or unsatisfactory at the discretion of the Director, or whose conduct is disruptive and/or detrimental to the Center and/or other students. We will provide parents with notice of any behavior observed from their child that is not acceptable. No refunds are given for dismissed students.
THIRD PARTY SHUTTLE SERVICES
The following terms are applicable for parents whose children utilize the third-party shuttle to transport their child(ren) from the schools to the IQuest Center, Shuttle pickup shall be provided for every regular school day with normal dismissal times. No shuttle service is provided for early release days or on school holidays or inclement weather days where school is released early or canceled.
There is a limited number of seats on the shuttle, and I understand that I am contracting to purchase a seat on the shuttle for the entire period in which I have paid to have my child take the shuttle. Payment for the shuttle shall be collected by 4PA-IQuest, along with the tuition for the afterschool program or class for which my child is enrolled. That payment is non-refundable. I understand that there are no credit or refund is provided for missed days of school or for contracted shuttle days in which my child does not take the shuttle (e.g., where I pick my child up early on scheduled shuttle pick-up days). If my child is sick and/or is expected to miss the shuttle, reasonable efforts shall be made to inform IQuest personnel that my child will not be taking the shuttle that day. This will avoid the shuttle driver having to go to the school office to look for and/or inquiry about the child who is not present for pickup.
I further understand that that my child can be subject to removal from the shuttle service and possible removal from the afterschool program should my child engage in behavior that disrupts the shuttle and/or negatively affects the other children on the shuttle. Any disciplinary issues observed shall be made known to me, and it is my responsibility as the parent to address those issues with my child.
Independent Shuttle Service, Insurance & Indemnification. I understand that the Shuttle Provider is an independent company from IQuest and that IQuest is not affiliated with, nor in control of, nor acting as an agent for, the Shuttle Provider, other than to collect fees that are paid to the Shuttle Provider. I further understand that the Shuttle Provider shall be solely responsible for my child(ren) while my child(ren) is on the shuttle, until drop off at the IQuest Center. I am assuming certain risks that are inherent in any transportation for third party acts that may affect the well-being of my child, and I agree to hold IQuest harmless for any third-party acts/omissions that results in any harm to my child. This clause shall be binding on me, the parent/guardian/legal representative of my child, my child, and other family members, and shall accrue to the benefit of IQuest, their owners, employees, and agents, from and against every claim or demand which may be made, arising from or caused by the negligence of any third party, in the performance by the Shuttle Provider of this Agreement, and shall cover/include student-upon-student acts occurring within the shuttle that leads to harm (both physical and emotional) to my child(ren).
Termination and Modification. This shuttle Agreement is valid for the entire 2019-2020 Academic year and can only be terminated, without cause, with a 30-day notice of termination. Execution of a new agreement is required prior to the start of each school year.
MODIFICATION OF POLICY
We reserve the right to update this policy from time to time. Persons who have enrolled prior to a policy modification will have their enrollment governed by the policy in effect at the time of their enrollment.
LIABILITY WAIVER, ASSUMPTION OF RISK, & INDEMNITY AGREEMENT
In order to participate in and/or by registering for one of the programs, classes, camps, etc. (collectively Activities) hosted by, at, in, or around the Center (inclusive of the interior spaces, classrooms, exterior spaces, outdoor playground areas and other areas) and/or other locations in/at which one or more of the Activities are held by one or both of 4Points Academy LLC & IQuest Global Enrichment Center LLC (collectively the Companies), all participants (and their parents or legal guardians, if applicable) expressly agree to the following:
Waiver of Liability: As an adult participant or the legal parent or guardian of the non-adult participant, I am aware that despite the best of intentions, injuries may occur while participant is participating in and/or present at the Activities held by the Companies. I understand that while the Companies strive to foster safe habits and practices, children can present dangers to themselves or others and that accidents can happen. In the case of accident or sickness, the Companies have my permission to secure such medical attention for my child as is deemed necessary. All expenses will be the responsibility of, and shall be paid for by, the parents or guardians. I hereby give my consent for the participant to join in all activities and engage in interactions with fellow students and directors/teachers/staff/guides/artists/invited guests at Companies. I and my representatives hereby agree to waive any right to seek compensation or other redress for damages sustained by the participant’s engaging in the Activities, at any time and for any reason, and to release Companies, their officers, directors, staff, experts, teachers, assistants and representatives from any and all claims of responsibility.
Assumption of Risk: I further acknowledge and agree that I understand the nature of the Companies and the Activities; that the Participant is qualified, in good health, and in proper physical condition to participate therein; that there are certain inherent risks and dangers associated with the Activities; and that except as expressly set forth herein, I knowingly and voluntarily accept, and assume responsibility for each of these risks and dangers that could occur during Participant’s participation in the Activities at Companies.
Release and Waiver: As the participant and/or the parent or authorized legal representative of participant, I hereby RELEASE, WAIVE, DISCHARGE the Companies and/or their officers, directors, employees, staff, teachers, and/or guides (collectively, the “Releasees”) from and COVENANT NOT TO SUE for any liability resulting from any personal injury, accident or illness (including death), and/or property loss, however caused, arising from, or in any way related to, Participant’s participation in the Activities.
Shuttle Addendum: The above Assumption of Risks and Release and Waiver of Liability shall extend to my selection of the third party shuttle to provide transportation for my child to attend Activities at the Center.
Indemnification and Hold Harmless: I also hereby agree to INDEMNIFY, DEFEND AND HOLD the Releasees HARMLESS from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities including, but not limited to, attorney’s fees, arising from, or in any way related to, Participant’s participation in the Activities.
Media Release: I also agree and consent to the use of any pictures of the Participant taken while participating in the Activities and/or while at the Center to be used in marketing or promotion materials, such as on the website and/or in published newsletter of the Companies.
No Weapons Policy: The use or possession of any weapons is strictly prohibited from the Center. It is a violation of the Companies’ Weapons Policy for any person including students, employees and visitors who possess or carry whether openly or concealed any weapons on premise. The term “weapon” includes but is not limited to the following: any firearm, gun, rifle, pistol, bb gun, stun gun, slingshot, razors, nun chucks, grenades, knives, etc. Any person violating this policy shall be disciplined at the discretion of the Companies administration and reported to local authorities. If convicted, the individual may face felony charges and prison time as punishable by law.
Acknowledgment of Understanding: By participating in the Activities, I represent that I, as the Participant and/or legal representative of the Participant, have read and fully understand the media release, no weapons policy, the assumption of risk, release and waiver of liability, and indemnity agreement, have had the opportunity to ask questions about the same, and have agreed to the terms therein.
For any questions or comments related to fees and our above-stated policies, please contact us via email at firstname.lastname@example.org, or call us at 512.537.7664